This is a publicly accessible channel to communicate any irregularity detected by any person affiliated with our organization. If you wish, you can file a complaint 100% anonymous and confidential, and check its status using a tracking code and password that we will provide you at the end of the process.
Due to the fact that the complaints may contain personal data of the complainant or of third parties, it is necessary that you accept our privacy policy to file a complaint. We guarantee that the information provided will be treated in a completely confidential manner.
This channel is intended exclusively for receiving communications related to inappropriate behavior or serious situations. Complaints about reservations, stays, or hotel services will not be addressed through this channel.
Basic information on privacy: The data controller is the company MANAGEMENT HOTELERO PIÑERO, S.L., to which the information provided in your communication refers.
You may also contact the administrators of the ETHICS CHANNEL at canaldenuncias@bahia-principe.com and the Group’s Data Protection Officer at dpd.privacy@bahia-principe.com.
Your data will be processed for the management of our Internal Information System, that is, to respond to the communications received and, where applicable, to investigate the facts contained therein and implement any necessary corrective measures.
You have the right to access, rectify, and delete your data, as well as other rights as explained in our Ethics Channel Privacy Policy, available at [https://www.etcanaldenuncias.com/canal.aspx?proyecto=BAHIAPRINCIPE&idioma=English] or by requesting it directly at dpd.privacy@bahia-principe.com.