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We welcome you to our Ethics Channel
 

This is a publicly accessible channel to communicate any irregularity detected by any person affiliated with our organization. If you wish, you can file a complaint 100% anonymous and confidential, and check its status using a tracking code and password that we will provide you at the end of the process.

Due to the fact that the complaints may contain personal data of the complainant or of third parties, it is necessary that you accept our privacy policy to file a complaint. We guarantee that the information provided will be treated in a completely confidential manner.

This channel is intended exclusively for receiving communications related to inappropriate behavior or serious situations. Complaints about reservations, stays, or hotel services will not be addressed through this channel.

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Before submitting this form, you must read the Basic Information on Data Protection provided below. All fields marked with an asterisk (*) are mandatory in order to process your inquiry/report. By clicking the submit button, you confirm that you have read this information.

If the inquiry/report is not anonymous, please note that your identity will be kept confidential and will not be disclosed to the individuals involved in the reported facts or to any third parties.
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Basic Information About Privacy: The data controller is the company MANAGEMENT HOTELERO PIÑERO, S.L., which is responsible for the information provided in your communication. You may also contact the managers of the Ethics Channel at canaldenuncias@bahia-principe.com and the Data Protection Officer of the group at dpd.privacy@bahia-principe.com. Your data will be processed for the management of our Internal Information System, that is, to respond to the communications received and, where appropriate, to investigate the facts contained therein and to implement any necessary corrective measures. You have the right to access, rectify, and delete your data, as well as to exercise other rights as explained in our Ethics Channel Privacy Policy, available at https://www.grupo-pinero.com or by requesting it directly at dpd.privacy@bahia-principe.com